Quick and high-quality request resolution
“It needs to be fast, it must be fast! We have a lot to do, so make sure it works smoothly,” stressed Petra Kolková, co-owner of BIOWA s.r.o., a company focused on environmentally friendly waste processing. In the past, we created several websites and e-shops for her, so NETTEX was recently asked to help create an application that allows clear, fast, and flawless company management. BIOWA’s clients, with over 20 years of successful business, number in the four digits.
The development of the application then proceeded according to our expert process, optimized to avoid wasting the client's precious time while patiently listening to their specific requests. First, we met with Ms. Kolková at her headquarters in Zdiby near Prague to discuss all the necessary details face-to-face. We strive to avoid any communication issues about how the application should look and work.
After thorough consultation with the client and preparing a deposit invoice, we began preparing the design. It must be noted that our clients never buy a pig in a poke, and we thoroughly introduce them to how the final product will appear in their daily business challenges.
This was followed by design consultation and approval. After several revisions, everything visual was ready. This is when the company management application, connected to the customer order portal, started being programmed – first all the functions, then the website at vyvozbiowa.cz, now allowing waste water collection with a single click. Development took us 6 weeks. After completion and thorough testing, the application with the client portal was handed over to our client BIOWA s.r.o.
So, how does our software work in practice? The entire application with the customer portal is divided into 3 separate, yet mutually cooperating parts:
The first part is a website where customer information is located, with the option to create an account or log in if they already have one.
The second part appears once the customer logs in. You will see your profile, order history, the option to create a new order, upcoming deliveries in the case of BIOWA, and other information necessary for convenient product purchase or service ordering.
The third part appears if the administrator logs in – that is, your person. Here, you can see the entire system, from registered customers to the directory, orders, price list settings, areas, and other necessary functionalities. The core of the application lies in clearly processing orders and the ability to easily work with them in necessary administrative tasks like order changes, planning order repetitions, assigning drivers, generating exports, and many other features that we continuously expand and improve.
You may naturally wonder if work continues on the application with the portal even after the client receives it. The answer is definitely YES! In nature and business, it holds true that those who do not evolve perish. Therefore, since its launch in January 2024, the portal and application have already undergone several expansions. One of them was the addition of another order type that can only be created by an administrator. In the near future, we plan to add, among other things, online payment via a payment gateway or advanced analytical tools for optimizing workflows, which will make it easier for logistics operators to plan drivers' routes.
How specifically did our new application with the portal help BIOWA s.r.o. in practice? We moved all the data from the original, often chaotic clumps of rows and columns in Excel to one place in the new, clear portal, where they are always easily accessible and traceable. We have also greatly helped overburdened call center operators by enabling customers to create orders 24 hours a day, whenever they please. Last but not least, we greased the pistons and turbocharged the engine of the everyday routine in the workflow with features tailor-made to the specific needs of our client BIOWA s.r.o.
